ANNUAL REPORT 2024

Dear Shareholders,

I would like to start by extending my sincere appreciation to our more than 1,800 employees, our valued shareholders and financial partners, and over 31,000 loyal customers across our geographies. Your trust and support remain the driving force behind Ascendum’s success.

Despite a challenging global landscape marked by economic instability, global conflicts, and market slowdowns, Ascendum maintained a solid financial position, sustaining €1.3 billion in turnover, an EBITDA of €168 million, and a 7% net profit margin. Our strategic focus on efficiency, cost control, and digital transformation has been key to our resilience.

We remain committed to innovation, with our Lighthouse Program reshaping the way we work and engage with our customers and enhancing service performance. Among our digital initiatives, the Customer Portal stands out as a key go-to-market tool that strengthens customer loyalty and enhances service.

At Ascendum, we recognize that our responsibility extends beyond financial results. This was evident in our response to the natural disasters that recently affected North Carolina and Valencia, Spain. True to our DNA, Ascendum stepped up by providing help to assist with recovery efforts, reinforcing our commitment to supporting the communities where we operate.

As we celebrate 65 years of Ascendum, we look ahead with confidence. Our transformation journey continues, ensuring a stronger, more sustainable future.

We are 65 and GO’ing!